Privacy Policy

About this Privacy Policy

Flipau Casino respects the privacy of players and aims to handle personal information in a careful, transparent and responsible way. This policy applies to information collected through the website, account services, customer support channels and related online interactions. It should be read together with any applicable website terms, responsible gaming information and other notices displayed during your use of the service.

Personal information means information that identifies you, or that can reasonably be connected with you. The information handled by a casino website can vary depending on the services you use, the checks required for your account and the choices you make. You may be able to browse some areas without providing information, but an account and certain services generally require information to be supplied.

By using the website or providing information, you acknowledge that your information may be handled for the purposes described in this policy. Where consent is required, you may be asked to provide it separately. You can withdraw consent for marketing at any time, although withdrawing consent does not affect processing that is needed for account operation, security, fraud prevention or legal compliance.

Information we may collect

The information collected will depend on how you interact with Flipau Casino. Typical categories of information handled by an online casino include the following:

• Account details, such as your name, date of birth, username, password, contact details and other information needed to create or manage an account.
• Identity and verification information, which may include copies or details from identification documents, information confirming age or identity, and information requested during account checks.
• Payment and transaction records, such as deposits, withdrawals, payment method details, transaction amounts, transaction dates and records relating to account activity. Payment information may be processed through external payment providers.
• Gaming and service activity, including information about logins, sessions, preferences, interactions with the website, responsible gaming settings and communications with support.
• Device and technical information, such as an IP address, browser type, operating system, device identifiers, language settings, general location information and information about how the website is accessed.
• Cookie and similar technology information, including pages viewed, links followed, session information and preferences stored on your device.
• Information you provide voluntarily, such as the contents of messages, documents, feedback, complaints, surveys or other communications.

Some information may be collected from third parties where this is necessary to verify information, process payments, protect the service or meet legal and security requirements. For example, service providers may help with identity checks, payment processing, fraud detection, technical hosting, customer support or website analytics. Those providers should only receive information needed for their relevant service, subject to their own obligations and arrangements.

Why information is used

Flipau Casino may use personal information for purposes connected with providing and managing the service. These purposes can include:

• Opening, maintaining and administering your account.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age, account ownership and eligibility to use relevant services.
• Carrying out security, anti-fraud, anti-money laundering and other risk checks where appropriate.
• Providing customer support, responding to questions and handling complaints or disputes.
• Operating, maintaining, testing and improving the website, systems and user experience.
• Monitoring activity to identify technical problems, misuse, suspicious behaviour or attempts to compromise the service.
• Sending service messages, account notices, security alerts and other communications needed to administer your account.
• Sending promotional or marketing communications where permitted and where you have provided the required consent or otherwise have a valid basis for receiving them.
• Meeting legal, regulatory, tax, accounting, record-keeping and other official requirements that apply to the service.
• Protecting the rights, property, safety and security of players, the website and relevant service providers.

The legal basis for handling information may differ depending on the purpose and the circumstances. Processing may be required to provide a service you request, to comply with an applicable obligation, to protect the service and its users, or to pursue a legitimate operational purpose. In other situations, consent may be requested. If you do not provide information that is needed for account operation, verification or a legal requirement, some services may not be available or an account may not be able to remain active.

Marketing preferences can be changed at any time. Promotional messages may include an unsubscribe option or other instructions for stopping those communications. Even if you opt out of marketing, you may continue to receive important non-promotional messages about your account, transactions, security or changes to the service.

Cookies, sharing and data security

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support security, understand website usage and improve performance. Some cookies are necessary for core functions, while others may help with analytics, personalisation or marketing. The information collected through these technologies may include device details, browsing actions and identifiers associated with your session.

You can manage or restrict cookies through the settings in your browser. Depending on your browser and the type of cookie, you may be able to block cookies, delete stored cookies or receive a notification before a cookie is placed. Disabling some cookies may affect the availability or functionality of parts of the website.

Sharing information

Information may be shared where needed to operate the service or meet the purposes described in this policy. Recipients may include payment providers, identity and verification providers, technology and hosting providers, customer support providers, security and fraud prevention services, professional advisers, and authorities or other parties where disclosure is required or permitted. Information may also be shared if necessary to protect legal rights, investigate suspected misuse or respond to a valid request.

Where external providers handle information on behalf of the service, reasonable steps should be taken to require appropriate confidentiality and security measures. Some providers may process information in locations outside Australia. The safeguards and requirements applying to an international transfer can depend on the provider, the information involved and the circumstances of the transfer.

Security and retention

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. No online system can be guaranteed to be completely secure, so you should use a strong, unique password, keep account credentials confidential and contact support promptly if you believe your account has been accessed improperly.

Information is generally kept only for as long as it is needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy choices and data rights

You may have rights and choices relating to the personal information held about you. These rights can depend on the circumstances, the type of information involved and the requirements that apply. You can contact Flipau Casino about the following requests:

• Access: ask for information about the personal information held about you and, where appropriate, request a copy.
• Correction: ask for inaccurate, incomplete or out-of-date information to be corrected or updated.
• Deletion: ask for your personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible when records must be retained for legal, security, dispute-resolution or other legitimate purposes.
• Marketing consent: withdraw consent to promotional communications or ask for your marketing preferences to be changed.
• Information about handling: ask questions about how your information is collected, used, shared or retained.

To exercise these rights or make a privacy request, contact support@flipaucasino.click. Please include enough information to help identify your account and explain the request clearly. For security, additional information may be requested to confirm your identity before a request is completed. This helps prevent personal information from being disclosed to the wrong person.

Requests will be considered and handled within a reasonable time, subject to applicable requirements and any relevant exceptions. If a request cannot be fully completed, an explanation may be provided where permitted. You should also keep your account details accurate and tell support if your personal information changes.

If you have a concern about the way information has been handled, please contact support@flipaucasino.click first so the matter can be reviewed. You may also have the option to raise a concern with an appropriate privacy authority or seek other remedies available to you.