Responsible Gaming

Gamble with control

Responsible gaming means making decisions about gambling before you start and sticking to them while you play. It includes setting a budget, managing your time and understanding that every bet has a chance of losing. No result is guaranteed, and previous wins or losses do not change the odds of a future game.

Only gamble with money you can afford to lose after essential costs have been paid. Gambling funds should not come from rent, mortgage payments, household bills, food, transport, savings, credit intended for other purposes or money needed by family members. If losing a planned amount would cause stress or financial difficulty, that amount is too high.

Practical steps before you play

• Decide how much money you can spend and how long you intend to play.
• Treat your chosen amount as an entertainment expense, not an investment.
• Keep gambling separate from your everyday spending where possible.
• Avoid gambling when you are upset, stressed, tired, bored or under the influence of alcohol or other substances.
• Do not borrow money, use someone else’s account or sell possessions to fund gambling.
• Never chase a loss by increasing your stakes or continuing for longer than planned.
• Take regular breaks and check whether you are still comfortable with your activity.
• Keep your account details private and do not allow another person to gamble using your account.

Winning can also create risks. A win does not mean that you should increase your stakes, continue indefinitely or assume that another win is due. Consider withdrawing funds you do not intend to use for entertainment, and remember that the result of each game is independent.

Recognise when gambling may be becoming a problem

Gambling can become difficult to control gradually. A person may first notice changes in their mood, spending, relationships or daily routine. You do not need to wait for serious financial harm before asking for help. Speaking with someone early can make it easier to understand what is happening and choose practical next steps.

Possible warning signs

• Spending more time or money gambling than you originally planned.
• Thinking about gambling frequently or feeling restless when you cannot gamble.
• Trying to win back money that has already been lost.
• Increasing bet sizes to achieve the same excitement or to recover losses.
• Hiding gambling activity, account transactions or losses from people close to you.
• Borrowing money, missing payments or using credit to continue gambling.
• Feeling anxious, guilty, irritable or low because of gambling.
• Neglecting work, study, sleep, health, relationships or other responsibilities.
• Gambling to escape problems, manage difficult emotions or relieve boredom.
• Attempting to stop or cut back but finding that you cannot maintain the change.
• Arguing with family, friends or colleagues about gambling or money.
• Selling belongings or taking financial risks to fund further play.

If any of these signs feel familiar, stop and review your gambling before playing again. Consider taking a break, applying stronger account restrictions and speaking with a qualified support service. You can also tell a trusted person what is happening so that you do not have to manage the situation alone.

Gambling-related stress can affect mental health. If you feel unsafe, overwhelmed or at risk of harming yourself or someone else, stop gambling and seek immediate help from an appropriate emergency or crisis service in your location. Support is available, and asking for help is a responsible step.

Tools to help you stay in control

Account controls can help you follow the limits you set. The controls available may depend on the product, account and applicable requirements. Review the options shown in your account or contact Flipau Casino through the support channels provided on this website if you need help understanding or using them.

Deposit and spending limits

A deposit limit can restrict the amount you add to your account over a selected period. Choose a limit that fits your entertainment budget before you play. A limit is not a guarantee that you will win or that you will spend only what you can afford overall, so continue to monitor your activity and your wider finances.

Time and session awareness

Use reminders, breaks or personal time limits to avoid playing longer than intended. Set an alarm before you begin, leave the gaming area during breaks and avoid extending a session simply because you have not achieved the result you wanted. If you lose track of time, consider taking a longer break or stopping altogether.

Reality checks and activity reviews

Where available, account information and reality-check features can help you review deposits, withdrawals, stakes, wins, losses and time spent. Checking this information regularly can provide a clearer picture than relying on memory. If the figures are higher than expected, pause your play and consider setting a lower limit or requesting a break.

Cooling-off and self-exclusion

A cooling-off period may allow you to pause gambling for a chosen time. Self-exclusion is a stronger restriction that prevents access to gambling services for a selected period or until a further review, subject to the process and requirements that apply. If you believe you need to stop, choose the longest suitable restriction and do not attempt to bypass it by opening another account.

1. Open your account’s responsible gaming or account settings area.
2. Review the available limits, breaks and exclusion options carefully.
3. Select a restriction that reflects your needs rather than the shortest available period.
4. Confirm the request and keep a record of the restriction where appropriate.
5. Contact support through the website if you cannot find the relevant option or need assistance.

Restrictions are intended to support your decision, but they should be used alongside personal budgeting and support from others. Do not try to avoid a restriction by using another person’s details, payment method or account. Doing so may breach account requirements and can make it harder to regain control.

Getting support and taking further action

You can seek help whether you gamble occasionally or regularly, whether you have lost money or not, and whether the concern is about your own gambling or someone else’s. A qualified gambling counsellor can help you understand triggers, plan a break, manage urges and address financial or relationship impacts.

Australian players can consider contacting an established gambling support service, a health professional or a local community service. Services such as Gambling Help Online may provide information, counselling or referral options. You may also speak with your general practitioner or another trusted healthcare professional. Support options can vary, so choose a service that is suitable for your location and circumstances.

If you want to stop using your account

If you decide that gambling is no longer right for you, request a temporary break, self-exclusion or account closure through the support options available on this website. Clearly explain that you want to stop gambling if that is your intention. You may be asked to complete an account or identity process so the request can be handled securely.

Before closing an account, consider any pending account matters and keep relevant records for your own information. Do not reopen an account or create a new one after deciding to stop. If you are concerned that you may change your mind, ask a trusted person to support you and contact a gambling support service at the same time.

Our approach

Flipau Casino aims to provide responsible gaming information and tools in a clear and accessible way. We may review account activity for signs that a player could be experiencing difficulty and may take appropriate steps under our policies and applicable requirements. This can include asking questions, sharing information about support, applying restrictions or declining further activity where necessary.

Responsible gaming tools cannot remove all gambling risk and are not a substitute for professional advice. The safest choice for anyone who cannot gamble without harm is not to gamble. If you are unsure what to do, pause your activity, use the available account controls and seek independent support before playing again.

This page provides general information only and does not replace legal, financial, medical or counselling advice. Gambling rules and support options may differ across Australia and can change over time. Make sure you understand the requirements that apply in your location, and contact Flipau Casino through the support options displayed on the website if you have a question about responsible gaming features.