Flipau Casino Terms & Conditions

1. General terms and eligibility

These Terms & Conditions form a legal agreement between you and the operator of Flipau Casino. They apply to the website, your player account, casino games, payment services, promotional offers and other services made available through the website. Additional terms may apply to particular games, tournaments, bonuses or campaigns. Where additional terms are provided, you should read them before taking part.

You may use Flipau Casino only where online gambling is lawful for you to do so. You are responsible for checking the laws that apply in your location and for complying with them. Nothing on the website should be treated as an invitation to use the services where such use is prohibited. If you are unsure whether you may legally access or use the services, you should obtain independent legal advice before continuing.

• You must meet the minimum legal age for gambling in your location.
• You must provide accurate and complete information when registering and whenever information is requested.
• You must use the website for your own personal entertainment and not on behalf of another person.
• You must not open or operate an account if you are restricted from gambling by law, court order, self-exclusion or another applicable measure.
• You must not access the website from a location where its services are unavailable or unlawful.
• You must keep up to date with changes to these terms and any rules that apply to the services you use.

Flipau Casino may refuse access, decline an application or restrict an account where this is reasonably necessary to comply with legal obligations, protect the website, investigate suspected misconduct or manage operational and security risks. Any rights you have under mandatory consumer or gambling laws are not excluded by these terms.

2. Accounts, verification and security

To use services that require registration, you must create a player account using your own details. You may be asked to provide information such as your name, date of birth, residential details, identity information and payment details. The information must be truthful, current and capable of being verified. You must update your information if it changes.

Verification checks may be carried out before or after an account is opened. These checks can relate to age, identity, address, source of funds, payment ownership, fraud prevention, money laundering prevention or other legal and compliance requirements. You agree to provide requested documents or information within a reasonable time. If information cannot be verified, the account may be restricted or closed and a transaction may be delayed or refused where permitted by law.

You are responsible for keeping your login details confidential and for all activity conducted through your account, unless you have promptly reported unauthorised access. Do not allow another person to use your account, and do not use another person's account. You should choose a strong password, avoid reusing it on other services and log out of shared or public devices.

• Only one personal account may be opened unless the operator has expressly approved otherwise.
• You must not sell, transfer, lend or otherwise give access to your account.
• You must not create an account using false, misleading or stolen information.
• You must not attempt to bypass account, location, age or responsible gambling controls.
• You must tell the operator as soon as possible if you suspect that your account or payment method has been misused.

An account may be suspended or closed if there is suspected fraud, duplicate account activity, inaccurate information, unlawful activity, payment abuse, a breach of these terms or a responsible gambling concern. The operator may retain relevant records and information where required for legal, regulatory, security or dispute-resolution purposes.

3. Deposits, wagers and withdrawals

Deposits must be made using a payment method that belongs to you or that you are authorised to use. You must not use a payment method belonging to another person without prior approval. The payment options shown on the website may change, and each option may have its own processing rules, fees, limits or verification requirements. You should review the information displayed before confirming a transaction.

You should only deposit money that you can afford to lose. A deposit is not a loan, and you should not use borrowed money, money needed for essential expenses or funds obtained through unlawful activity. The operator may reject, reverse or review a deposit where required for security, fraud prevention, payment processing or legal compliance.

A wager is accepted only when it is recorded by the website's systems. You should check that the selected game, stake and other details are correct before confirming play. A transaction or wager may be cancelled, voided or adjusted where there is a clear technical error, system malfunction, pricing error, suspected misuse or other circumstance recognised by applicable law. If a game is interrupted, the operator may review the relevant records to determine the appropriate outcome.

Any balance shown in your account is subject to verification and reconciliation. You must not attempt to withdraw funds that do not belong to you or that resulted from an obvious error, prohibited activity or a breach of these terms. Withdrawals may require identity, payment ownership or source-of-funds checks before they are completed. The method used for a withdrawal may be limited by payment provider rules or applicable requirements.

• Transaction requests may be reviewed before processing.
• A withdrawal may be returned to the original payment method where this is required or reasonably practicable.
• Currency conversion, bank, payment provider or other third-party charges may apply to a transaction.
• You are responsible for checking whether any tax or reporting obligation applies to your winnings or other transactions.
• The operator may delay or refuse a transaction where required to prevent fraud, comply with legal obligations or protect the account holder and payment system.

Game results are determined by the relevant game software and the records maintained by the website. In the event of a dispute, those records will be reviewed together with any available technical and transaction information. Nothing in these terms limits rights that cannot lawfully be limited under applicable Australian consumer or gambling laws.

4. Promotions, acceptable use and responsible gambling

Promotions are available only under the specific terms displayed with the relevant offer. Those terms may include eligibility conditions, participation requirements, expiry dates, game restrictions, stake rules, withdrawal conditions and limits on how an offer may be used. You should review the complete promotional terms before accepting or using an offer. If promotional terms conflict with these general terms, the specific promotional terms apply only to the extent of that conflict.

Unless expressly permitted, you must not abuse a promotion by creating multiple accounts, coordinating activity with other users, using another person's payment method, manipulating game play or taking part in activity that is designed only to obtain a promotional benefit. Where misuse or a clear error is identified, the operator may cancel the relevant offer or associated winnings, subject to applicable law.

Acceptable use

• Do not use the website to commit fraud, conduct unlawful activity or interfere with another person's use of the services.
• Do not introduce malware, harmful code or other material that could affect the website or its users.
• Do not attempt to access systems, accounts or information without authorisation.
• Do not use automated tools, bots or software intended to manipulate access, wagering or results.
• Do not copy, reproduce, modify, distribute or commercially exploit website content without permission.

Gambling should remain an enjoyable leisure activity, not a way to make money or recover losses. Set a budget before you play, take regular breaks and avoid gambling when you are distressed, under the influence of alcohol or drugs, or trying to resolve financial difficulties. Account controls such as deposit limits, time reminders, breaks or self-exclusion may be available. Use the responsible gambling tools shown on the website, and seek independent support if gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing.

5. Privacy, liability, changes and complaints

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy laws. Information may be collected and used to provide services, verify accounts, process transactions, prevent fraud, meet legal obligations, manage responsible gambling risks, improve the website and communicate with you about your account. You should read the Privacy Policy to understand how information is handled and what rights may be available to you.

The website may occasionally be unavailable because of maintenance, upgrades, connectivity problems, third-party services or events outside reasonable control. The operator does not promise that the website will always be uninterrupted, error-free or available on every device. You are responsible for having a suitable device, internet connection, software and security settings when accessing the services.

To the extent permitted by law, you use the website at your own risk. The operator is not responsible for loss caused by your failure to protect account details, your use of an unsuitable device or connection, inaccurate information supplied by you, misuse of your account, or an event outside reasonable control. Nothing in these terms excludes or restricts a guarantee, right or remedy that cannot lawfully be excluded or restricted under applicable Australian law.

These terms may be updated from time to time to reflect changes to the services, law, technology, security requirements or business processes. The latest version will apply from the date it is published, unless a different commencement date is stated. If a change materially affects your rights or obligations, reasonable notice may be provided where appropriate. You should review this page before continuing to use the website.

Questions and complaints

If you have a question about your account, a transaction, a game result or these terms, use the support channel made available on the website. Provide enough information for the issue to be identified, while avoiding the unnecessary sharing of sensitive payment or identity details. Complaints are reviewed using the operator's applicable procedures, and you may be asked to provide further information or documents so the matter can be investigated.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the minimum extent necessary, and the remaining terms will continue to apply. These terms are governed by the laws that apply to the relevant service and your use of the website, subject to any mandatory rights or protections available to you.